Looking for a custom kit or quote? Email us at info@difflearn.com

FAQ

The staff of Different Roads has been working remotely as of Monday, March 16, 2020.  The best way to reach us is via phone or by email at info@difflearn.com

For specific questions, you can reach out to tatum@difflearn.com, megan@difflearn.com, brianna@difflearn.com, or julie@difflearn.com

 We are open and operational, and happy to answer any questions you may have! We hope you’re staying healthy and safe, and please let us know if you have any concerns – we’re here and happy to help!

Julie, Tatum, Megan, and Brianna


Purchase Orders


We DO accept official school and organization Purchase Orders. You can upload your Purchase Order directly to our inbox by clicking here:
[cp24Form1695836701]


You can also submit them via snail mail, fax or email:  
Different Roads to Learning, Inc. 
12 W. 18th Street
Suite 3E
New York, NY 10011
info@difflearn.com
Phone: 212-604-9637
Fax: 800-317-9146
Fax: 212-206-9329 
We also have an order form that you can access here.



Sole Source Items

Different Roads is pleased to be the Sole-Source provider for the following items. These collections and assemblies of products are only available through Different Roads to Learning’s website at www.difflearn.com and catalog. An official Sole Source Letter can be located here.

DRK 700 VB-MAPP Assessment Kit with Manual  $989.95
DRK 701  VB-MAPP Assessment Kit without Manual $949.95
DRK 702 Assessment Kit for ABLLS-R® with Manual $1299.95
DRK 703 Assessment Kit for ABLLS-R® without Manual  $1249.95
DRG 721 Different Roads Pack and Roll $39.95
DRK 580 Common Objects Kit $229.95
DRK 401 ABA Start Up Set $449.95
DRK 403 VB-MAPP Start Up Set $324.95
DRK 315 Fidgets Kit $32.95
DRP 575 Reinforcer Kit  $29.95
DRT 207  Digital Timer $7.95
DRT 210 Digital Timer: 10 Pack   $74.95
DRT 188 Hand Tally Counter $6.95
DRT 189 Set of 2 Hand Tally Counters $12.95
DRK 888   Function Wheels Kit   $49.95
DRB 291 SEAT: Structured Ecological Assessment Tool $64.95
DRB 504 ABLLS-R® Skill Acquisition Program Manual Set   $249.95

Return Policy

We want our customers to be happy with their purchases. If for any reason a product is defective, damaged, or does not meet your expectations, returns may be requested within 30 days of the date of purchase.

Orders canceled prior to shipment are eligible for a full refund. If an order has already shipped, the customer must contact Different Roads to Learning for return instructions. Customers are responsible for all return shipping and freight charges unless the product is defective, damaged, or shipped in error.

Unauthorized refusal of delivery may result in return freight, carrier charges, or other costs incurred by Different Roads to Learning being deducted from any refund, where permitted by applicable law.

Upon receipt and inspection of the returned product, Different Roads to Learning may issue a replacement product, store credit, or refund, as appropriate. Returned products must be accompanied by the original packing list or invoice.

For customers located in the European Union, additional consumer withdrawal rights may apply. Please refer to our EU Withdrawal Rights Policy for additional information and instructions.

Please note that our warehouse has moved. All returns should be sent to:

Different Roads to Learning
C/O Source4
11 Aspen Drive
Randolph, NJ 07869
USA

Please contact us via e-mail at info@difflearn.com with any questions!

W-9 Form

For your convenience in drafting your requisition or purchase order, you can find a copy of our W-9 Form available here

Shipping

Customers can obtain a shipping quote by adding the desired items to their cart and clicking on “Estimate Shipping Cost” or by emailing info@difflearn.com.

Questions about International Orders and Customs Fees? Please see our International and Customs FAQs.

Expedited Shipping is also available. Please email or call us at 800-853-1057 / 212-604-9637 for a Shipping Quote. Delivery Time Different Roads to Learning strives to get your package out as quickly as possible so you can begin working with your purchases right away! Most orders are processed within 1 business day of receipt. If there is an urgent need, however, please call or email so we can advise on stock and shipping times.
Any order received before 1 pm EST, Monday through Friday, should ship within 72 hours, provided all goods are in stock. We require an additional 3-5 business days for processing on large Kit orders. All orders are shipped out from our warehouse will be sent by your preferred method selected at checkout. 

The Map below shows UPS delivery times for the U.S. on all orders shipped from NJ. Priority Mail to most locations arrives in 3-5 Business Days.
 


Questions on International Shipping/Customs

Overseas orders are welcome and shipping rates are calculated according to the destination country and weight of the package. 

Note that shipping charges do not include any duties payable upon import. Any customs fees or charges are not included and are payable by the recipient. These vary according to the country, contents and value of the package. We are unable to provide a quotation for any taxes that might be due. 


Please see our International and Customs FAQs for more information.

Have more questions on customs? Please check out our Customs Center, available here!
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