FAQ

The staff of Different Roads will be working remotely as of Monday, March 16^{th, 2020}. The best way to reach us is via phone or by email at info@difflearn.com

For specific questions, you can reach out to tatum@difflearn.com, megan@difflearn.com, brianna@difflearn.com or julie@difflearn.com

We are open and operational, and happy to answer any questions you may have! We hope you’re staying healthy and safe, and please let us know if you have any concerns – we’re here and happy to help!

Julie, Tatum, Megan, and Brianna

Purchase Orders

We DO accept official school and organization Purchase Orders. Unfortunately, we can't accept them on the site just yet (we are working on it for you!) You can submit them via snail mail, fax or email:

Different Roads to Learning, Inc.
12 W. 18th Street
Suite 3E
New York, NY 10011

info@difflearn.com
Phone: 212-604-9637
Fax: 800-317-9146
Fax: 212-206-9329

We also have an order form that you can access here.

Sole Source Items

Different Roads is pleased to be the Sole-Source provider for the following items. These collections and assemblies of products are only available through Different Roads to Learning’s website at www.difflearn.com and catalog. An official Sole Source Letter can be located here.

DRK 700	VB-MAPP Assessment Kit with Manual	$899.95
DRK 701	VB-MAPP Assessment Kit without Manual	$829.95
DRK 702	Assessment Kit for ABLLS-R® with Manual	$1249.95
DRK 703	Assessment Kit for ABLLS-R® without Manual	$1195.95
DRG 721	Different Roads Pack and Roll	$39.95
DRK 032	Early Learning Play Kit	$399.95
DRK 580	Common Objects Kit	$179.95
DRK 401	ABA Start Up Set	$349.95
DRK 403	VB-MAPP Start Up Set	$259.95
DRK 315	Fidgets Kit	$24.95
DRK 313 DRP 575	Classroom Sensory Starter Kit Reinforcer Kit	$75.00 $26.95
DRT 207	Auditory Timer	$7.95
DRT 188	Hand Tally Counter	$6.95
DRT 189	Set of 2 Hand Tally Counters	$12.95
DRK 888	Function Wheels System	$79.95
DRE 004	The Salad Shoppe Curriculum	$19.95
DRE 019	Practical ABA: Instructional Strategies	$14.95
DRE 021	Practical ABA: Collecting Data	$14.95
DRE 022	Practical ABA: Pairing and Reinforcement Strategies	$14.95
DRE 033	Pre-Communication Social Engagement Skills: A Curriculum for Children with Autism Spectrum Disorder and Global Delays	$34.95

Return Policy

We want our customers to be happy with our products. If for any reason the product is defective or does not meet the customer’s satisfaction, returns will be accepted within 30 days of the date of purchase. Either a replacement product or a credit to your account will be issued, excluding return and replacement freight. Please note that our warehouse has moved! All returns must be accompanied by an original Packing List or Invoice and returned to:

Different Roads to Learning
C/O Source4
100 Lackawanna Avenue
Parsippany, NJ 07054
US

Please contact us via e-mail at info@difflearn.com with any questions!

W-9 Form

For your convenience in drafting your requisition or purchase order, you can find a copy of our W-9 Form available here.

Shipping

The following standard shipping rates apply to the continental United States, AK, HI, PR and all U.S. Territories:

$0.00	to	$25.00	$7.00
$25.01	to	$50.00	$8.95
$50.01	to	$75.00	$9.95
$75.01	to	$100.00	$11.95
$100.01	to	$150.00	$13.95
$150.01	to	$200.00	$15.95
$200.01	to	$300.00	$17.95
$300.01	to	$400.00	$19.95
$400.01	to	$500.00	$21.95
$500.01	and	Up	8% of the subtotal

For Canada, please add a $10.00 surcharge to the standard shipping rates.

Customers can obtain a shipping quote by adding the desired items to their cart and clicking on “Estimate Shipping Cost” or by emailing info@difflearn.com
Expedited Shipping is also available. Please go online or call us at 800-853-1057 / 212-604-9637 for a Shipping Quote. Delivery Time Different Roads to Learning strives to get your package out as quickly as possible so you can begin working with your purchases right away! Most orders are processed within 1 business day of receipt. If there is an urgent need, however, please call or email so we can advise on stock and shipping times.
Any order received before 1 pm EST, Monday through Friday, should ship within 72 hours, provided all goods are in stock. We require an additional 3-5 business days for processing on large Kit orders. All orders are shipped out from our warehouse will be sent by your preferred method selected at checkout.
The Map below shows UPS delivery times for the U.S. on all orders shipped from CT. Priority Mail to most locations arrives in 3-5 Business Days.

Expedited shipping via Overnight, 2nd Day Air and 3rd Day Air is available if needed. Please go online or call 800-853-1057 or 212-604-9637 for a Shipping Quote.

Questions on International Shipping/Customs

Overseas orders are welcome and shipping rates are calculated according to the destination country and weight of the package.

Note that shipping charges do not include any duties payable upon import. Any customs fees or charges are not included and are payable by the recipient. These vary according to the country, contents and value of the package. We are unable to provide a quotation for any taxes that might be due.

Have more questions on customs? Please check out our Customs Center, available here!

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PRIVACY STATEMENT

SECTION 1 - WHAT DO WE DO WITH YOUR INFORMATION?

When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.
When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.

Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.
iOS applications: we do not currently collect information from our applications. If at such a time we do, this policy will be updated accordingly.

SECTION 2 - CONSENT

How do you get my consent?
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.
If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

How do I withdraw my consent?
If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at info@difflearn.com or mailing us at:
Different Roads
12 West 18th Street New York New York US 10011

SECTION 3 - DISCLOSURE

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

SECTION 4 - SHOPIFY

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.

Payment:
If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover.
PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
For more insight, you may also want to read Shopify’s Terms of Service (https://www.shopify.com/legal/terms) or Privacy Statement (https://www.shopify.com/legal/privacy).

SECTION 5 - THIRD-PARTY SERVICES

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.
However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.
For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.
In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.
As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.
Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

Links
When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.
Google analytics:
Our store uses Google Analytics to help us learn about store visits and the pages being viewed.

SECTION 6 - SECURITY

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

SECTION 7 - COOKIES

Here is a list of cookies that we use. We’ve listed them here so you that you can choose if you want to opt-out of cookies or not.
_session_id, unique token, sessional, Allows Shopify to store information about your session (referrer, landing page, etc).
_shopify_visit, no data held, Persistent for 30 minutes from the last visit, Used by our website provider’s internal stats tracker to record the number of visits
_shopify_uniq, no data held, expires midnight (relative to the visitor) of the next day, Counts the number of visits to a store by a single customer.
cart, unique token, persistent for 2 weeks, Stores information about the contents of your cart.
_secure_session_id, unique token, sessional
storefront_digest, unique token, indefinite If the shop has a password, this is used to determine if the current visitor has access.
PREF, persistent for a very short period, Set by Google and tracks who visits the store and from where

SECTION 8 - AGE OF CONSENT

By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

SECTION 9 - CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.
If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

QUESTIONS AND CONTACT INFORMATION

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at info@difflearn.com or by mail at
Different Roads
[Re: Privacy Compliance Officer]
12 West 18th Street New York New York US 10011
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